Privacy Notice – Wheelo Ltd

Last updated: February 2026

This Privacy Notice explains how Wheelo Ltd (“we”, “us”, “our”) collects and processes personal data when you use our website and services.

1. Who we are

Wheelo Ltd is a company registered in England and Wales. We are the data controller responsible for your personal data.

Contact details: 40 Heather Drive, WF8 2FJ, Pontefract, West Yorkshire, United Kingdom

Email: [email protected]

This website is intended for users aged 18 and over. Bookings may include child passengers; however, we do not knowingly collect personal data directly from children.

2. The personal data we collect

We may collect and process the following categories of personal data:

Identity Data: first name and last name
Contact Data: email address, telephone number, billing address
Booking Data: journey details and preferences
Technical Data: limited website usage data via basic cookies

We do not collect special category data or criminal offence data.

3. How we collect your personal data

We collect personal data through direct interactions when you:

- apply for our products or services
- create an account on our website
- contact us or make a booking or enquiry
- request marketing communications from us

4. How we use your personal data

We will only use your personal data where permitted by law, including:

- to perform our contract with you
- for our legitimate business interests
- to comply with legal or regulatory obligations

Marketing communications are sent on an opt-in basis only. You may unsubscribe at any time.

We may share your personal data with:

- transport providers to fulfil bookings
- payment providers including Stripe, Klarna and Clearpay
- driver verification providers such as Veriff
- professional advisers such as accountants, insurers and legal advisers
- regulatory authorities where required by law

6. International transfers

Some of our service providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are applied in accordance with data protection law.

7. Data security

We use appropriate technical and organisational measures to protect your personal data and limit access to authorised parties only.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements.

9. Your legal rights

You have rights including access, correction, erasure, restriction, portability and objection. To exercise your rights, please contact us at the email address above.

10. Changes to this notice

This Privacy Notice was last updated in February 2026. We may update it from time to time.

11. Queries or complaints

If you have concerns about our use of your personal data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO).